How to join and use the libraries of Allerød, Fredensborg, Furesø, Gentofte, Gladsaxe, Hillerød, Hørsholm and Lyngby-Taarbæk.

The following regulations apply to the libraries of Allerød, Fredensborg, Furesø, Gentofte, Gladsaxe, Hillerød, Hørsholm and Lyngby-Taarbæk.

If you join one of these libraries you will automatically join the others.

Who can use the library?

The library is for everyone. Use of the Danish public library system is free of charge.

To take home books and other materials you will need to register. Please note that some library services are only available to local residents.

How do I join the library?

You can join the library either in person or online. You set up a PIN number when you register.

The PIN is required when you borrow, reserve and renew library materials, when you wish to see what items you have on loan, or when you make use of other online library services.

Please notify the library either in person or online if you change your address, e-mail address, telephone number, etc.

The "sygesikringskort" (medical card) serves as library card and must be brought if you wish to borrow.  The card is for your personal use only, and you are respons­ible for everything borrowed on it. Please contact the library immediately if the card is stolen or lost.

If you are under 15 you can be issued with a library card, or use your "sygesikringskort" (medical card).

How long can I keep the items I have borrowed?

The standard loan period is one month. Some materials have a shorter loan period. Please check your issue receipt.

The individual library can decide on certain restrictions in an individual user´s total loan allowance, cf. "Bekendtgørelse om biblioteksvirksomhed" (Ministerial order regarding library services), § 15.

How do I return borrowed materials?

Your issue receipt shows which items you have borrowed and when they are due back. When you return borrowed materials you will get a receipt as proof of return.

You can check your current loans, reservations etc. on the library homepage.

If borrowed materials are not returned on time an overdue charge is applied. See the current rates at the library or on the library homepage.

How do I renew loans?

You can renew your loans provided the items have not been reserved by other library users. Please note that there may be a renewal limit, depending on library policy. Certain items cannot be renewed.

You  can renew your loans online, by telephone or in person.

How do I make a reservation?

You can reserve/request books and other materials via your library homepage, by telephone or in person.

You will be notified by SMS, by e-mail or letter when the item is ready to collect. If the item you require is not in stock, the library will try to obtain it for you via inter-library loan.

Please note that there may be a reservation limit, depending on library policy. Also, some libraries charge a reservation fee.

Lost or damaged material

If you lose or accidentally damage borrowed material you will be charged for its replacement. The library assumes no responsibility for damage caused to a user´s equipment by items borrowed from the library.

Regulations

The library is for everyone. You are expected to behave appropriately and follow the staff´s directions. The staff may exclude from the library or suspend from its use for a specified period any person who behaves in an unacceptable manner or infringes the regulations.

Borrowing rights can be suspended if the user repeatedly fails to return borrowed material, or if the user to a considerable extent violates his or her obligation to return borrowed material in undam­aged condi­tion. Exclusion from borrowing at the library may also occur if a user has long-outstanding accounts of  DKK 200,- and above. A seven days written notice will be given prior to exclusion. A bailiff's order may be implemented regarding outstanding fees, cf. "Lov om biblioteksvirksomhed" (Act regarding library services), §32 and §33.

Data protection policy

The libraries comply with the provisions of the "Lov om behandling af personoplysninger" (The Act on Processing of Personal Data).